Terms & Conditions

Notification Requirement: Cancellations must be communicated to us at least 14 days before the travel date to be eligible for a full refund. Failure to do so will be treated as a no-show.
No-Show Policy: No-shows are non-refundable. A no-show occurs if:
- The client fails to meet our airport representative at the designated time and place.
- The client does not inform us in writing about flight cancellations or significant delays.

Service Inability: Should we be unable to provide the booked service, a full refund will be issued promptly.
Changes in Travel Dates: Any modifications to travel dates are subject to service availability, including due to flight cancellations or significant delays.
Flight Schedule Changes: Service provision is contingent on the availability of our team in case of major alterations in your flight’s schedule.
Lounge Access: Service access may be denied if the party size exceeds the reservation details.

For detailed information on what each package includes, excludes, and their respective prices, please visit our package description page.

Illness or Family Death: In these cases, a credit voucher for the full amount paid, valid for one year and redeemable at any serviced airport, will be issued without requiring additional proof.
Exceptions for Refunds: Refunds, with a 10% cancellation fee, may be considered outside the 14-day window if appropriate documentation is provided, including:
1. Hospital records with diagnosis.
2. Cancellation proof of the airline ticket.
3. A medical note with diagnosis.
4. A death certificate for a family member.

Documentation must be emailed with ‘CANCELLATION’ in the subject line as a response to the confirmation email.